Geppetto’s Kew

I’ll admit…

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Sometimes,  I visit restaurants with good intentions to blog. I may forget to take notes, I may forget to take photos, I may even decide it uninteresting enough to write upon. My experience at Geppetto’s Italian Trattoria in Kew which has been open a little while now, has compelled me to come home and head straight to the keyboard.

G
eppetto’s enters a tricky market in Kew in the heart of High St where stood Retravision for many reliable years. The facade is eye-catching, and entering the polished concrete floors you are immediate confounded with the intricacies of a very modern bar and  even more profound restaurant noise. The kind of noise that only concrete floors, plenty of wood and absolutely zero sound absorbing will get you. No folks, do not consider such a venue with a prospective first dater unless you are either proficient in sign language  or like the idea of hundreds of conversations all entering your ear at the same time.Yet in we went, passed the decorative wallpaper and were sat in the rear on the second of the two levels.

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Motifs on the wall at Geppetto’s Kew

During our two hour stint, we were subjected to what would have to be not only my single worst restaurant experience in Melbourne, but I can say with confidence anywhere else on the planet. So, what made it so bad you say? Read on.

We sat down to a single drinks menu. After around 10 minutes, we decided we should ask for the food menu just in the event it slipped by our server. Lucky we did. We ordered drinks, and a short while later they arrived in time for us to order some entrees and mains. We ordered share plates of salumi misti, arancini, croquette of cod, and a wood-fired pizza. Mains were 3 serves of baby chicken and my own was a lamb ragout papperdelle.

Drinks for the night were a rather delightful Italian job washed down with a 2009 Produttori del barbaresco Nebbiolo.

Birra Theresiana at Geppetto's Kew

Birra Theresiana at Geppetto’s Kew

Produttori del Barbaresco Langhe Nebbiolo 2010 at Geppetto's Kew

Produttori del Barbaresco Langhe Nebbiolo 2010 at Geppetto’s Kew

So we drank our beers, and then ordered another round. Why? Because at that stage we had been waiting an hour without a single morsel of food and we were still waiting on the starters, as well as the red wine which presumably was arriving via sea vessel.

As you can see above, what arrived was the 2010. Which, it can be said, was remarkable and a real standout langhe, but the point of it all was another of my pet-hates is change of vintages. In a restaurant that has been open just about as long as it has taken me to write this blog entry, it really is inexcusable. As if that was not bad enough, when the wine did finally arrive (That is, after we reminded our server) he proceeded to simply pour it out into our glasses – Would have been nice to actually pour a little out first so someone at the table could try it. But, by that stage, we were on a roll.

Meanwhile, while our empty glasses of beer began to amass on the table, we had to collate them in a corner, as, it must be noted, was a recurrent theme on the night. Perhaps clearing tables is passé these days? As I kid you not, not a single plate, nor glass was cleared without prior request. So we asked where our starters were, to which our server promptly shrugged his shoulders and went to go check, and not a couple of minutes later they finally arrived! Except, they didn’t. What arrived were our mains. Our mains. Before the starters. Oh, but wait, here are the starters too. The kitchen thought it a good idea to serve the food not only in reverse, but almost at the same time. At that stage as the steam began to pour out my ears I heart the faint quibbles of the table across the room from us. They were complaining that one person on the table was without her main, and the rest of the table had finished theirs. I laughed, not knowing that karma has a way with people like me.

Because, you see, dear mangiabeve readers, this is the first time in tangible history I have had to wait so long for a course. 1 hour and 46 minutes, to be precise. What happened in between then? Well, the share plates came, along with the rest of the tables main, except of course mine. My mother had to bring to the attention of the restaurants owner the fact that her chicken had a lovely red elastic band in it. He didn’t know what to say, except that he was embarrassed and promptly removed the entire dish from the table. He didn’t offer to make her another, one would assume because he knew we’d probably have to stay the night there to receive it. Instead, by that stage, my frustrations almost turned to humour. I’m still expecting to feature on the latest season of punk’d.

Eventually, as we were getting ready to leave, my main did arrive. Pappardelle with lamb Ragout, lemon gremolata and pangrattato.

Pappardelle with lamb at Geppetto's Kew

Pappardelle with lamb at Geppetto’s Kew

By that stage I was so fed up I asked to speak with the owner to explain our problems. Our server upon receiving my request took a few moments to comply. I almost laughed. He actually didn’t want to call him over. It was like telling your nephew you’re going to dob him in to his mum – but eventually, a drop of the shoulders and a walk of shame later I explained my problems of the night which were put down to ‘teething’. This isn’t teething, this is the equivalent of SIDS.

So I ate my main, which honestly wasn’t that bad. What it also wasn’t, was pappardelle as you can see by the image attached. If you’re going to pride yourself on having hand cut pasta, one would think you should also understand the difference between pappardelle and mafalda.

And what of the hand cut fries we ordered? Oh, they never arrived. But you know what did? Another serve of my main – by that stage this comedy of errors had its own movie script. Hmm, a short while later another pizza and main arrived destined for another table as well. Could it have really been this bad? Funny enough the fries were considered good enough to be included on the bill.

..Which, can be said said, took an effort to obtain. Our waiter? Well, by the end of the night he was too scared to come over. Instead choosing to service the table whose waiter presumably prematurely ended his shift to vacate via the nearest bridge. When we eventually did get the bill, we were greated with 3 separate apologies from both our server, the other server and the owner. But by that stage, it was firmly game over.

So, should you visit? Sure. But don’t delay too long. Who knows what will happen in six months if this continues.

Geppetto’s Kew

http://www.kew-geppettositalian.com.au/

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14 thoughts on “Geppetto’s Kew

  1. I find this review sad. Firstly, the reviewer lost me with his equation of the impact of any service problems with the impact of SIDS. Offensive +++. If Geppetto’s Kew is owned by the same owners of Geppetto’s in East Melbourne, then give them a chance as the East Melbourne restaurant is fabulous, foodwise and service-wise. It would be great to have another fine dining place in Kew and one that doesn’t require a six-month booking (take note St K’s).

  2. Judging by the amount of beers you consumed at this restaurant, it seems that your judgement and grammar have both been severely skewed. SIDS…really?

    • Thanks for the read! So are you saying if I had drank less the service would have improved? Also thanks for being the second person to be offended by my analogy. I feel I should explain so not to further upset any mums: I was not comparing the effects of bad service to SIDS, I was comparing his use of the severity of teething. I love kids.

  3. I think you were a little bad, you should come back another time. I have been to Geppetto’s with my wife and I must say that my experience was completely different from yours. Yeah it is true, maybe there is too much noise but the food is delicious, the staff very friendly and polite and the level of service excellent. In addition, prices are proportional to the quality. I am very pleased and have recommended it to many friends. Maybe you’ve been there in the wrong evening and your experience was unfortunate. I think everyone deserves a second chance I’m sure if we will return then you’ll change your mind completely.

  4. I do not agree with you. I went to Geppetto’s with ten friends and our experience was fabulous. Although we have chosen the appetizers of cheese and cold meat and we liked a lot. The mains arrived on time even though we were so many people. The restaurant is clean and comfortable and the people who work there are loving, they put so much passion. Even the wine list is complete and some of us enjoyed the selection of Italian beers. The coffee is delicious and reminded me the real espresso I’ve tried a few years ago during a trip to Italy. I can not wait to return. In my opinion, you should do the same. Good luck!

  5. Are you serious man? At Geppetto’s I found the best buffalo pizza I’ve ever ate. My boyfriend choose pappardelli, he was delighted. We found the atmosphere very pleasant and all the diners seemed quite happy and content.

  6. Dear me – the commenters here just want to try to love the place don’t they. I hope you wished them on their way for a meal their of their own. I pick Casey as the restaurant plant trying to smooth things over. Fuck me – they all have had such a great time and have gone onto write many many words about how great it is! They must just be the general commentators that drop by – now way in hell they could be more restaurant plants …. or are they. Computer says YES!

    But seriously – Love you way with words too. I expect we will eventually cross paths.

    Sharky

  7. Why do people go out to a busy restaurant and complain about the noise of other people talking. It’s a pizza restaurant for gods sake. When I go out I want atmosphere and a busy restaurant provides that much more successfully than a quiet one. Your charmless critique is lost on me

    • Hey Sean,

      Why do you bother commenting on every negative review you read on WordPress? You like noise? you should start your own blog about it!

      Are you still up at Healesville?

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